🚚 Fast and secure shipping on all our orders
Shipping and Return Policy
Shipping
At Jimoon.es, managed by JIMENAVSMOON, S.L., we prepare orders with the utmost care. Once payment is confirmed, the order will be processed and shipped to the address provided by the customer during the purchase.
Delivery times may vary depending on the destination, product availability, and the shipping carrier. In the event of delays beyond Jimoon.es's control, we will notify the customer whenever possible.
The customer is responsible for providing accurate shipping details. If the order cannot be delivered due to incorrect information or repeated failed delivery attempts, the customer may be required to cover the costs associated with a re-delivery.
🚚Shipping costs
Shipping costs will be displayed before checkout. For certain promotions, Jimoon.es may offer free shipping subject to the conditions specified on the website.
🔄 Returns and right of withdrawal
The customer has a period of 14 calendar days from receipt of the order to exercise their right of withdrawal, without the need for justification.
If for any reason you are not satisfied with your order, you may return the product provided it is in the same condition as when it was received, unused, and in its original packaging.
To start the return process, you will need to contact our customer service team via the following email address:
📧 atencionalclientejimoon@hotmail.com
We will guide you through the entire process. Once we receive the returned product and verify its condition, we will process the refund within a maximum of 7 calendar days.
💸 Return costs
Except in the case of a defective, damaged, or incorrect product, the direct costs of return shall be borne by the customer.
⚠️ Defective or incorrect products
If you receive a product that is defective, damaged, or different from the one ordered, you must contact us as soon as possible, attaching photographs and the order number.
In these cases, Jimoon.es will handle the issue and offer a suitable solution (replacement, refund, or equivalent) at no additional cost to the customer.
💳 Refunds
Once the returned product has been received and its condition verified, we will proceed with the refund using the same payment method used for the purchase, unless otherwise agreed.
The refund will be processed as soon as possible and, in any event, within the established statutory timeframes.
❌ Exceptions
Returns will not be accepted in the following cases:
- Personalized or custom-made products
- Products that have been unsealed for reasons of hygiene or health
- Other products excluded in accordance with current regulations
⚖️ Legal Information
Holder: JIMENAVSMOON, S.L
CIF: B21938956
Registered office: Calle Duque de Sesto 3, 3D, 28009 Madrid, España
Legal representative: Moisés Ortiz Sánchez
Email: jimenavsmoon@gmail.com
📩 Contact
For any inquiries regarding shipping or returns: